Duuo is a digital, on-demand, self-serve platform. If you need to change your address, don’t worry! All you need to do is cancel your current policy and repurchase a new one with your new address.

** If only your unit number needs updating, please reach out to us. This change does not require you to cancel and repurchase a new policy.

To cancel your policy:

1. Log into your Duuo account.
2. Select ‘Cancel Coverage’ for the date on which you would like to cancel.
3. Proceed to purchase a new policy as normal by selecting ‘Add Address’ in the top right-hand corner of your dashboard screen.

Please note that when you cancel a policy, Duuo will automatically issue a refund, but depending on your financial institution, it could take up to 5-10 business days to show up in your account.