If you have completed your purchase and see “pending” or can not yet see your policy documents, this indicates the policy start date is still in the future.
Example: You complete your policy purchase on January 10th but the effective start date is not until January 15th. Once the policy is in force, the status will update and the documents will be available from your online dashboard.
We are excited to announce, we are offering our month to month tenant insurance product in Quebec! These products can be purchased for all Quebec residents who rent the home they live in.
Duuo is evolving, and that means more options for our clients!
We’re actively enhancing our website with more coverage options and self-service features.
Here is a look at our updated login menu:
If you have our original month to month tenant insurance policy, you will need to select ‘Tenant Insurance’ to log in.
(Hint: your policy number will be in this format AF-***-***)
If you have recently purchased our annual tenant, home owners, or condo insurance, you will need to click on ‘Home insurance’ to log in.
(Hint: your policy number will be in this format E000******)
Duuo is evolving, and that means more options for our clients!
Our current tenant insurance product comes with the flexibility of monthly policies – a feature many of our clients love. We have also heard from clients looking for an annual policy option, and we are happy to say: they’re here!
With the newest version of our property coverage, clients can purchase annual policies for home and condo owners or tenants’ insurance. Plus, you are now able to add vehicle insurance directly through the online quote process.
More choice, more convenient – just the way it should be!
Duuo is available in all Canadian provinces except Newfoundland, and the territories.
Can I add my boyfriend, girlfriend, or partner to my Duuo tenant insurance policy if we are not married? Yes. See below for more details.
When the policy is purchased, the name on the policy is the policy holder and named insured. The only other name that should be specifically listed on the certificate is an immediate family member that is also listed on the lease or rental agreement, if required by the landlord.
One other person who needs to be specifically listed is a romantic partner, if they are not automatically covered under the definition of spouse (meaning you have been living together for less than 3 years.) We will allow coverage under our policy once they are listed as an additional insured.
Other immediate family members are automatically covered if they meet the definition found in the policy wordings, they do not need to be listed on the certificate to have coverage under the policy.
Definitions:
Spouse – Legally married or living together for 3 years or more (automatically covered)
Immediate family members: spouse, children, siblings, parents. (automatically covered)
Romantic partner: In a romantic relationship and living together for less than 3 years. (Name needs to be added to be covered.)
(A Romanic partner is differ than a roommate)
If you do not have a previous Canadian address, you may enter the Canadian address that you are moving to in the previous address field.
If you have any further questions, reach out to our customer support team.
Duuo is a digital, on-demand, self-serve platform. If you need to change your address, don’t worry! All you will have to do is cancel your current policy and repurchase a new one with your new address.
** If only the unit number needs to be updated, please reach out to us. This change does not require you to cancel and repurchase a new policy.
Steps to cancel and repurchase:
When you cancel a policy, Duuo will automatically issue a refund, but it can take 5-10 business days to show up in your account depending on your financial institution.
** Please note you will need to also update your mailing address. Repurchasing does not automatically update the personal information on your account.
You have access to the ‘Confirmation of Insurance’ from your online Duuo account.
Log into your Duuo Account
Navigate to the ‘Summary’ section of your policy – Other Insurance – select ‘tenant’
Click on the blue arrow next to your Policy #, as shown below
Scroll down to the Confirmation of Insurance (PDF) section
Click ‘Open’ to gain access to your Confirmation of Insurance
Our month-to-month policies act like a subscription service, providing flexibility to ensure you have coverage when you need it and how you want it. Duuo does not charge activation, service, or cancellation fees!
On the 1st of each month, you will see a new policy issued, unless the policy was cancelled.
If you need to change your selected tenant insurance coverage limit(s), you can do this no problem. All you will have to do is cancel your current policy and repurchase a new one with your new limit.
Steps to cancel and repurchase:
Please note that when you cancel a policy, Duuo will automatically issue a refund, but it could take 5-10 business days to show up in your account depending on your financial institution.
If you need to change the start date of your insurance, all you need to do is cancel your current policy and repurchase with the new start date.
Steps to cancel and repurchase:
Log into your Duuo account and select ‘Cancel Coverage’ for the date in which you would like to cancel. (Select the last day you need coverage.)
You can then proceed to purchase a new policy as normal by selecting ‘Add Address’ in the top right-hand corner of your dashboard screen.
Please note that when you cancel a policy, Duuo will automatically issue a refund, but it can take 5-10 business days to show up in your account depending on your financial institution.
Yes! We also provide a number of extensions of coverage to protect you against loss or expense from many other situations that may come up in your life, under the Tenant’s policy.
For the full list of coverages, and any limitations that may apply to them we suggest you read our Full Policy, or start an instant chat with us if you have any questions.
No, your roommate(s) would not be covered under this policy.
When the policy is purchased, the name on the policy is the policy holder and named insured. The only other name that should be specifically listed on the certificate is an immediate family member that is also listed on the lease or rental agreement, if required by the landlord.
One other person who needs to be specifically listed is a romantic partner, if they are not automatically covered under the definition of spouse (meaning you have been living together for less than 3 years.) We will allow coverage under our policy once they are listed as an additional insured.
Other immediate family members are automatically covered if they meet the definition found in the policy wordings, they do not need to be listed on the certificate to have coverage under the policy.
Definitions:
Spouse – Legally married or living together for 3 years or more (automatically covered)
Immediate family members: spouse, children, siblings, parents. (automatically covered)
Romantic partner: In a romantic relationship and living together for less than 3 years. (Name needs to be added to be covered.)
(A Romanic partner is differ than a roommate)
Yes, a student who is dependent on you or your spouse is considered an “insured person” under this policy, which means they are covered by your Tenant insurance policy while living in residence.
No, our tenant insurance policy does not cover home sharing activities.
That means, if you have purchased tenant insurance to provide coverage for your rented home, apartment, or condo, your policy will not cover you if an accident occurs as a result of home sharing activities.
The easiest way to make a change is to cancel the policy and repurchase. This way you are not waiting to connect with our customer support team. You can cancel your policy from your online Duuo account and repurchase with the corrected information.
You can then proceed to purchase a new policy as normal by selecting ‘Add Address’ in the top right-hand corner of your dashboard screen.
Once the cancellation is complete, the refund will be automatically issued. It can take 3-10 business days to have it show as returned on your card.
Unfortunately, Duuo does not provide coverage for homeowners or tenants participating in studio tours whereby event attendees’ visit homes as part of a studio or travelling tour.
Yes, romantic partners can be added to your policy!
If you have been living together for more than 3 years, your partner will already be covered under the definition of ‘spouse,’ and you do not need to specifically list them on the certificate.
If you have not been living together for 3 years or want to specifically see them on the certificate, you can add your partner as an additional insured in the quote process.
Roommates or friends cannot be added and would require their own separate policy that’s under their own Duuo account and linked to their own email address.
Replacement Cost refers to the cost of repairing or replacing your contents. It’s the cost of buying a brand-new version of the item that was damaged or stolen.
Actual Cash Value means you would receive what your item is worth today. So that likely would not be enough money to buy a new replacement.
That’s why Duuo offers Replacement Cost!
Replacement cost, except actual cash value on the following:
Property not usable for its original purpose.
Articles that cannot be replaced with new because of their inherent nature (fine art, antiques, paintings, etc.).
Articles for which their age or history contributes to their value (memorabilia, souvenirs, collectables).!
Yes, you Can! We do not apply any midterm cancellation fees at anytime.
We suggest waiting until you are close to the date you wish to cancel, simply because once you cancel we are not able to change the cancellation date or reinstate the policy for you, if plans change.
When you are ready, log into your Duuo account to cancel your policy. You will be able to select a cancellation date up to 60 days in advance.
Depending on the cancellation date you select, you will be charged for the portion of the month that has passed, and the rest of the cost will be refunded to you.
For example, if your insurance costs $20 per month and you cancel halfway through, $10 will be refunded to you.
We’re sorry to see you go!
To cancel your policy:
Log into your online Duuo account. (www.duuo.ca > Login > Tenant Insurance)
Navigate to the tenant dashboard – select ‘Cancel Coverage.’
Select the last day that you will need a full day of coverage and click ‘Cancel Coverage.’
Review the details and select ‘Yes’ to cancel your policy!
A pop-up will appear informing you that your coverage cancellation will take effect at 12:01am the day after your last full coverage day.
If you need to repurchase you can start a new policy by selecting ‘Add Address’ in the top right-hand corner of your dashboard screen.
All deductibles on Duuo insurance policies are standard and cannot be changed. The deductibles are as follows:
Tenant Insurance: $0 deductible for liability claims, $1000 deductible for personal property claims.
Event Insurance: $0 deductible.
Vendor Insurance: $0 deductible, $1000 deductible for Business Property Coverage.
If you have any further questions, please refer to our other articles or reach out to our customer support team.
Duuo is a digital, on-demand, self-serve platform. Please reach out to our Customer Support team with your question(s) for the quickest response. You can do this by chatting us using our chat tool at the bottom of the screen or by sending an email to info@duuo.ca.
If you require telephone support after providing us with your question(s) and a screenshot of where you’re encountering any issues, we will be happy to reach out by telephone if you provide us with your telephone number and a few dates and times that work best for you.
While our Customer Support team cannot quote or purchase coverage on your behalf, we are always happy to help answer any questions that you may have!
Although the landlord does not get listed as an insured on the tenant policy, adding their details will allow Duuo to send the proof of insurance when the policy is purchased, and we will also send a notice of cancellation if/when the policy was cancelled for any reason.
Since many landlords require proof of tenant insurance, they like to know they will be notified if coverage is cancelled, since it is a monthly policy.
If you need to change your password and have already signed up for a Duuo account, simply log out of your account and select ‘Forgot password.’
Steps for a Duuo Password Reset:
1) Go to the Duuo home and click on ‘Login.’
2) Click on ‘Forgot Password.’
Check your email (including junk and spam folders) for an email from us with the next steps.
Since your credit score is a rating factor for tenants’ insurance, we do require your consent. Without this, we unfortunately would not be able to provide a quote.
If you complete the quote and do not wish to move forward with the policy purchase, you can remove consent by updating the details in your personal information.
‘Pending’ indicates that you have not yet purchased coverage, or the policy has not yet started.
Your email address is a unique indicator for your account. If you no longer have access to the email linked to your Duuo account, please cancel your current policy. Then create a new account and purchase a new policy through this account.
If you have any further questions, please refer to our other articles or reach out to our customer support team.
Click Here to see additional details on who can be added.
If you have additional questions. please have a look at the rest of our tenant FAQ page.
Duuo is evolving, and that means more options for our clients!
Our current tenant insurance product comes with the flexibility of monthly policies – a feature many of our clients love. We have also heard from clients looking for an annual policy option, and we are happy to say: they’re here!
With the newest version of our property coverage, clients can purchase annual policies for home and condo owners or tenants’ insurance. Plus, you are now able to add vehicle insurance directly through the online quote process.
More choice, more convenient – just the way it should be! Visit our website to start a quote.
** Please Note **
These payment details only apply if your policy number is in this format: AF-***-****
If your policy number is this format: E00******** please see Annual Tenant policy details.
———————————————————————————-
When you are ready to purchase your coverage, the first payment is taken at that time, this covers the first month (or a partial month if you purchase midterm.)
Since our coverage renews on the 1st of every month, our automated payment system will attempt to collect the premium for the upcoming policy, on the last day of each month (at approx. 12:01 am EST.)
If the first payment is missed our system will attempt once every 72 hours, with a maximum of 4 attempts during the payment grace period.
** This means the payment is attempted the last day of each month, then again on the 3rd, the 6th, and the final attempt is on the 9th.)
** There will be no interruption to your coverage as long as premium is paid within the 4-attempt grace period.
If required, please log into your online Duuo account to update the credit card that we have on file. Unfortunately, we are not able to process a manual payment within the automated system.
At this time, we accept:
VISA/debit
VISA credit
Mastercard/debit
Mastercard credit
Update credit card information
To update your credit card information, please follow these steps:
1. Go to your profile (the person icon) in the top right-hand corner
2. Scroll down to ‘Credit Card Information’
3. Update the information
4. Click Save
Your tenant policy is renewed on the first of each month, and you will receive an email two weeks in advance that details your monthly premium.
The premium can change as a result of multiple rating factors. These can include, but are not limited to:
• Credit score fluctuation
• Postal code
• Losses in the area
• Crime and fire rating
• Claims history
These factors will be different for every person. This means that there is the potential for the rating to decrease as well. In our experience, the premium does not fluctuate drastically, and you will always be notified in advance of any premium change.
If you have any further questions, please refer to our other articles or reach out to our customer support team.
There are several factors that go into a quote, such as:
These will be different for every person, so there is a chance that someone living in the same housing situation as you could have a different premium due to different credit score and/or claims history.
If you have further questions, please refer to our other articles or reach out to our customer support team.
When you first submit your claims information to us, it will show “received.” Then once it has moved from intake to our claims team it will show “resolved.” This is only the process of the claim switching from the intake system to the claims system.
A claims representative will be contacting you shortly.
If you have any additional questions, please reach out to our custom support team.
If you need to submit a claim, log into your online Duuo account and select the claims tab.
The red + in the top right corner will start the claims process.
** There is no deductible for personal liability claims. There is a $1,000 deductible on property claims.
Your claims advisor will review the details further.
Effective July 1st, 2025, Duuo’s event insurance will be available in every province, excluding Quebec and the territories.
You have access to the ‘Confirmation of Insurance’ from your online Duuo account.
Log into your Duuo Account
Navigate to the ‘Summary’ section of your policy – Other Insurance – select ‘Event Host’
Click on the three dots in the policy banner as shown below – select ‘View’
Scroll down to the Confirmation of Insurance (PDF) section
Click ‘Open’ to gain access to your Confirmation of Insurance
With Duuo Event Insurance, you’re covered for the following:
Host liquor liability *Can be added at an additional cost for non-sporting events only. You must also acquire any liquor licenses & permits required by your Province.
Event liability (Bodily Injury & Property Damage): $5,000,000
Tenant’s Legal Liability: $1,000,000
Medical payments: $10,000
No Deductible
Limits are standard and can not be changed
For municipality venues only – Tenants’ Legal Liability Limit is extended to $5,000,000, and waiver of subrogation is applicable.
Duuo Event Insurance does not provide coverage for any third-party vendors/ band(s)/performers/musicians.
Any bodily injuries or property damaged caused by the band(s)/performers/musicians would not be covered.
If the performers and vendors, are covered by their own insurance, we can provide insurance coverage for the event. If they do not have their own insurance, we are not able to provide coverage for the event. You must agree to obtain certificates of insurance from any third-party vendors as per the ‘I Agree’ page through the online quoting process.
If you have any further questions, please refer to our other articles or reach out to our customer support team.
The easiest way to make a change is to cancel the policy and repurchase. This way, you do not have to wait to connect with our customer support team. You can cancel your policy from your online Duuo account and repurchase with the corrected information.
You can cancel your policy from your online Duuo account.
Log into your Duuo Account
Navigate to the ‘Summary’ section of your policy – Other Insurance – select ‘Event Host’
Click on the three dots in the policy banner as shown below – select ‘Cancel’
Select cancel again to complete.
Once the cancellation is complete, the refund will be automatically issued. It can take 3-10 business days to have it show as returned on your card.
You can cancel your policy from your online Duuo account as long as it is before the policy start date.
Log into your Duuo Account
Navigate to the ‘Summary’ section of your policy – Other Insurance – select ‘Event Host’
Click on the three dots in the policy banner as shown below – select ‘Cancel’
Select cancel again to complete.
** If the event date has passed, please contact us, and we will be happy to assist you.
Click here to watch a demo.
Yes! As long as you are in compliance with your local obligations to obtain a liquor licence (when required), you can add this coverage to your event policy.
You can cancel your policy from your online Duuo account as long as it is before the policy start date.
Log into your Duuo Account
Navigate to the ‘Summary’ section of your policy – Other Insurance – select ‘Event Host’
Click on the three dots in the policy banner as shown below – select ‘Cancel’
Select cancel again to complete.
** If the event date has passed, please reach out to us, and we will be happy to assist you.
Email one of our licensed reps at info@duuo.ca or start a live chat with us. We’ll be happy to help you choose!
Using the venue’s liquor license is no issue; however, we still recommend purchasing host liquor liability coverage by selecting “yes” to the statement that alcohol will be served at the event.
If an alcohol-related loss occurred at the event you are hosting, both the venue and the event host can be named in a lawsuit.
Our coverage is designed to respond to food served at an event, it is not designed to cover food you are selling or if a business you own is preparing the food.
If the food is being served by a third-party company at the event, they would likely be responsible for the loss. However, if you were also named in a suit, our policy is designed to offer a defence as the event host.
All you will have to do is select the venue address that has the Duuo Partner label listed!
Once you select this, the discount will automatically be applied! Your venue will also receive your proof of purchase, as this is automatically sent over. This is one of the many perks of hosting your event with a Duuo preferred partner.
Yes, if there is alcohol at the event, there is still a risk of an alcohol-related loss. If the venue was serving the alcohol and there was a loss, you as the event host and the venue could both be named in a lawsuit.
If the event you are hosting is in a commercial kitchen, our coverage can be offered. Our coverage is not designed to cover renting out a commercial kitchen space to prepare food for a business or event you are hosting. The event must be taking place in the kitchen for our coverage to be the right choice.
No, unfortunately we are not able to offer alcohol liability for any sporting events.
For Duuo Event Insurance, if your event goes past midnight to a reasonable hour, then this is considered a one-day event. So, you would not need to purchase coverage for an additional day.
That said, the day(s) of coverage purchased will be the day(s) that appear on your ‘Confirmation of Insurance’ document.
If you have any further questions, please contact our Customer Support Team.
Unfortunately, our coverage is not designed to cover longer event. We would not be able to offer more than 7 consecutive days of coverage, so purchasing an additional policy would not be an option.
Once you have completed the quote online, you will move through to the payment screen.
If you have left the quote in pending status, you will log into your online account to pick up where you left off.
If you are hosting separate events, you must purchase a policy for each event, even if they are the same event type.
Example: If you are hosting a basketball game every Thursday for two months, you must purchase eight or nine policies, one for each game.
The benefit of purchasing separate policies is that it is easier to cancel or make changes if something does come up. You just need to change/cancel one event, not a series of events.
If you need to submit a claim, log into your online Duuo account and select the claims tab.
The red + in the top right corner will start the claims process.
** There is no Deductible on your event insurance coverage, as it is a liability policy.
If you need additional information about alcohol coverage check out our events FAQ section.
Is your event if longer than 7 consecutive days, click here for more information.
If you have additional questions. please have a look at the rest of our FAQ page.
If you need to submit a claim, log into your online Duuo account and select the claims tab. The red + in the top right corner will start the claims process.
The Co-operators claims bot will chat with you and ask you a few questions. You’ll have a chance to tell your story and provide any supporting documents.
Once you’ve reported a claim through our app, a claims adjuster will be assigned to help you out. You can expect to be contacted by your assigned adjuster within one business day.
If you have any further questions, reach out to our customer support team.
When you first submit your claims information to us, it will show “received.” Then once it has moved from intake to our claims team it will show “resolved.” This is only the process of the claim switching from the intake system to the claims system.
A claims representative will be contacting you shortly.
If you have any additional questions, please reach out to our custom support team.
At this time, we accept:
VISA/debit
VISA credit
Mastercard/debit
Mastercard credit
Update credit card information
To update your credit card information, please follow these steps:
1. Go to your profile (the person icon) in the top right-hand corner
2. Scroll down to ‘Credit Card Information’
3. Update the information
4. Click Save
Lets take a moment to review when you would be looking to purchase Event Insurance:
Event insurance is purchased when you are the host of an event.
For example if you are renting space and hosting a birthday party or craft show. If you are the one putting all the details together, organizing, and hosting the entire event you would need to look at purchasing an event insurance policy.
** If you are attending an event organized and hosted by someone else, you would need to purchase vendors insurance.
Vendor example, you are attending a craft show as a vendor, with a booth, and products you are looking to sell.
Please note: we do not offer our event or vendor products, for events taking place in Quebec, at this time.
If you need to change your password and have already signed up for a Duuo account, simply log out of your account and select ‘Forgot password.’
Steps for a Duuo Password Reset:
1) Go to the Duuo home and click on ‘Login.’
2) Click on ‘Forgot Password.’
Check your email (including junk and spam folders) for an email from us with the next steps.
Did this answer your question?
Your email address is a unique indicator for your account. If you no longer have access to the email linked to your Duuo account, please cancel your current policy. Then create a new account and purchase a new policy through this account.
If you have any further questions, please refer to our other articles or reach out to our customer support team.
All deductibles on Duuo insurance policies are standard and cannot be changed. The deductibles are as follows:
Tenant Insurance: $0 deductible for liability claims, $1000 deductible for personal property claims.
Event Insurance: $0 deductible.
Vendor Insurance: $0 deductible, $1000 deductible for Business Property Coverage.
If you have any further questions, please refer to our other articles or reach out to our customer support team.
You can choose between a $2,000,000 or $5,000,000 liability limit when purchasing your vendor insurance policy.
Duuo vendor insurance is available in select Canadian provinces, but it is not yet available in the territories. While not yet available, we expect to launch our vendor insurance product in Quebec soon.
There is no deductible applicable to liability claims, however, if you have purchased our optional Business Property Coverage, there is a $1,000 deductible applicable to those losses.
Duuo is exclusively available in Canada, and as a result we can only offer coverage for events that take place in Canada.
Yes, you will need to be a member of a farmers market association to purchase multi day flex policies through their preferred partner flow.
We currently work with:
FMO (Farmers Market Ontario)
AFMA (Alberta Farmers Market Association)
BCAFM (British Columbia Association of Farmers Markets)
Please note that it is the policyholder’s responsibility to ensure that all membership fees are paid and that their membership is valid, active, and in good standing. If you need to verify this, please reach out to your market organizer or association contact.
Click here to review the information on our website.
Our vendor insurance policy is designed to cover one vending event for the selected time frame.
If the event you are attending is the same event, running for several days, that is one policy where multiple days of coverage can be purchased.
If you are attending different events over several days, you will need to purchase a separate policy for each event.
We do have packages available for members of a farmers market association. If you are interested, check out the information on our website.
Your market will need to be registered with Duuo for you to receive the discount.
Search for the event and select it from the drop-down menu. Once your market is selected, you can select the package you would like, and the discount will automatically be applied.
This is an example of an event on our list—it will automatically appear in the drop-down menu.
When the items at your booth fall under our policy exclusions, we suggest you find a policy that will offer you full coverage, even if that means we are not the best option for your needs.
If you are vending various items, you can still purchase coverage for the booth area and the items we can offer coverage for.
Please read the exclusions carefully, as coverage will not be extended to any excluded activity or product. Additionally, if you choose to purchase the optional business property coverage, it would not extend to any activity or items on the exclusions list.
Unfortunately, our policy is not designed to extend coverage to a commercial kitchen that is being used to prepare food for the event. You will require business/commercial insurance for the use of the kitchen.
Unfortunately, our vendors insurance is not able to offer coverage for candles, due to the high risk of reactions to scents.
Unfortunately, no. If you are attending an event as a vendor for more than 7 consecutive days, we would not be able to offer coverage unless you have purchased a flex policy. This will provide you with coverage that you can use at any time.
In addition, if you have purchased a flex policy and still need additional days, you can purchase a second flex policy for additional days.
Any additional insureds required will automatically be listed. If you need to add anyone else to the coverage, you can do this on the last page of the purchase process. You have to proceed past the price details screen and excluded activity agreement to get to this step.
If you need to update your policy after purchase, the fastest way is to cancel and repurchase with the updated information.
If you have additional questions, please contact our customer service team.
** If you have purchased a policy through one of the Farmers Market Associations, you can edit your certificate using the link at the top of your certificate of insurance.
You can cancel your policy from your online Duuo account as long as it is before the policy start date.
Log into your Duuo Account
Navigate to the ‘Summary’ section of your policy – Other Insurance – select ‘Event Vendor’
Click on the three dots in the policy banner as shown below – select ‘Cancel’
Select cancel again to complete.
** If the event date has passed, please contact us and we will be happy to assist you.
Click here if you need assistance with the MB or NS farmers market quote flow.
Click here for the video on how to edit your certificate.
If you have any additional questions, check out our vendor FAQ page.
Unfortunately, our vendor policy is not designed to cover pop ups in a mall. Since the mall is not an event, and the number of visitors is also unknown, it does not meet our underwriting guidelines at this time.
If you need to submit a claim, log into your online Duuo account and select the claims tab. The red + in the top right corner will start the claims process.
The Co-operators claims bot will chat with you and ask you a few questions. You’ll have a chance to tell your story and provide any supporting documents.
Once you’ve reported a claim through our app, a claims adjuster will be assigned to help you out. You can expect to be contacted by your assigned adjuster within one business day.
If you have any further questions, reach out to our customer support team.
When you first submit your claims information to us, it will show “received.” Then once it has moved from intake to our claims team it will show “resolved.” This is only the process of the claim switching from the intake system to the claims system.
A claims representative will be contacting you shortly.
If you have any additional questions, please reach out to our custom support team.
For a property damage claims, you are responsible for a $1,000 deductible.
This means if you make a $10,000 claim Duuo will pay $9,000 and you will be required to pay the $1,000, which is your deductible.
For liability claims, you are not required to pay a deductible. There is no deductible for personal liability claims.
Please let us know if you have any additional questions.
Duuo is a digital, on-demand, self-serve platform. Please reach out to our Customer Support team with your question(s) for the quickest response. You can do this by chatting us using our chat tool at the bottom of the screen or by sending an email to info@duuo.ca.
If you require telephone support after providing us with your question(s) and a screenshot of where you’re encountering any issues, we will be happy to reach out by telephone if you provide us with your telephone number and a few dates and times that work best for you.
While our Customer Support team cannot quote or purchase coverage on your behalf, we are always happy to help answer any questions that you may have!
At this time, we accept:
VISA/debit
VISA credit
Mastercard/debit
Mastercard credit
Update credit card information
To update your credit card information, please follow these steps:
1. Go to your profile (the person icon) in the top right-hand corner
2. Scroll down to ‘Credit Card Information’
3. Update the information
4. Click Save
Lets take a moment to review when you would be looking to purchase Event Insurance:
Event insurance is purchased when you are the host of an event.
For example if you are renting space and hosting a birthday party or craft show. If you are the one putting all the details together, organizing, and hosting the entire event you would need to look at purchasing an event insurance policy.
** If you are attending an event organized and hosted by someone else, you would need to purchase vendors insurance.
Vendor example, you are attending a craft show as a vendor, with a booth, and products you are looking to sell.
Please note: we do not offer our event or vendor products, for events taking place in Quebec, at this time.
If you need to change your password and have already signed up for a Duuo account, simply log out of your account and select ‘Forgot password.’
Steps for a Duuo Password Reset:
1) Go to the Duuo home and click on ‘Login.’
2) Click on ‘Forgot Password.’
Check your email (including junk and spam folders) for an email from us with the next steps.
Did this answer your question?
Your email address is a unique indicator for your account. If you no longer have access to the email linked to your Duuo account, please cancel your current policy. Then create a new account and purchase a new policy through this account.
If you have any further questions, please refer to our other articles or reach out to our customer support team
All deductibles on Duuo insurance policies are standard and cannot be changed. The deductibles are as follows:
Tenant Insurance: $0 deductible for liability claims, $1000 deductible for personal property claims.
Event Insurance: $0 deductible.
Vendor Insurance: $0 deductible, $1000 deductible for Business Property Coverage.
If you have any further questions, please refer to our other articles or reach out to our customer support team.
If you need to file a claim, please contact one of our licensed insurance representatives who can guide you through the initial steps.
If our team is unavailable during business hours, you can contact our national claims department 1-877-682-5246
For assistance outside of business hours, please contact our after hours claims department. 1-877-565-2222
If you need to cancel your policy after purchase, please contact one of our licensed insurance representatives for assistance.
You can find our contact information in your online client dashboard under the ‘Contact Us’ Section.
* Please note that our annual policies are one-year contracts. Cancelling before the end of the term may result in a cancellation fee.
Please reach out to one of our licensed insurance representatives to discuss your concerns. We are available by phone or chat and can often resolve issues quickly,
You will find our contact details conveniently located in the “contact us” tab of your online client dashboard.
FA
You can find our contact information in a few simple steps.
– log into your online client dashboard
– Click ‘Contact us’ – Here you will find our phone number, email address, and a live chat option.
You can update certain personal information through your one loner client dashboard. ** The log in link was emailed to you when you purchased your policy.
Once signed in, click on ‘personal information’ from the left hand menu.
From there you can update your email address, phone number, and password.
If you need to make additional changes, please contact our team of licensed representatives.
If you are looking to make changes to your policy, please reach out to our team of representatives for assistance.
You will find our contact details conveniently located in the “contact us” tab of your online client dashboard.
If you’ve forgotten your password, click the ‘forgot password’ button, then select ‘send me an email.’
Follow the instructions in the email to reset your password.
Please note the reset link will expire in 30 minutes, so it’s best to complete the process when you have time to do so.
QTo access your client dashboard, use the login link that was emailed to you when you purchased your policy. We recommend saving the link for future reference.
Once you are signed in, click the ‘details’ tab, then ‘Documents.’
After completing your policy purchase online, you will receive an email from us:
Click ‘Activate your dashboard’ within 24 hours to review your policy documents and manage your coverage and services.
** Please Note **
These payment details only apply if your policy number is in this format: E00********
If your policy number is this format: AF-***-**** please see Month-to-Month Tenant policy details.
————————————————————————————
If a payment was missed for a reason other than insufficient funds – such as a lost of stolen card – we will not attempt the payment again. You will need to make the payment manually.
If the payment was missed due to non sufficient funds, we will automatically try again in seven days. No action is needed unless the second attempt also fails. If that does happen, don’t worry – you’ll just need to make the manual payment.
** Please note that each time a payment is missed due to non sufficient funds, a $25 fee will be added to the following months payment.
You can make the manual payment in two ways:
Log into your client dashboard – Click “make payment.”
2. Call one of our representatives, who can assist you over the phone. Please note, you will need to provide the credit card details during the call.
From the dashboard click “contact us” for our phone number, email, and a live chat option.
After logging into your online client dashboard, you can update your payment details in a few simple steps.
Click the billing and payments tab on the left-hand side
Click the little pencil icon or the edit button to update your banking information.
From here you can also change the day your payments come out each month. Please note, it can take 1-2 business days to have the information updated. If you are changing the details close to the next draw date, the new information might not apply to the upcoming payment.
Please contact our team if you have any additional questions. We are always happy to help.
When you make a payment, it won’t show up in your online dashboard right away. The system updates overnight, so you’ll see it there the next day.
If you happen to make an extra payment by mistake, no worries—it will automatically be applied to your next month’s bill.
Example:
Say you pay for your home or auto policy on August 1st. You set up your account, check your dashboard, and don’t see the payment yet. Thinking it didn’t go through, you make another one. In this case, you’ll now have two payments applied. That just means you won’t be charged again until the third billing cycle (in this example, October).
If you have any questions or need help, feel free to reach out to our team anytime!
If you need to file a claim, please contact one of our licensed insurance representatives who can guide you through the initial steps.
If our team is unavailable during business hours, you can contact our national claims department 1-877-682-5246
For assistance outside of business hours, please contact our after hours claims department. 1-877-565-2222
If you need to cancel your policy after purchase, please contact one of our licensed insurance representatives for assistance.
You can find our contact information in your online client dashboard under the ‘Contact Us’ Section.
Please reach out to one of our licensed insurance representatives to discuss your concerns. We are available by phone or chat and can often resolve issues quickly,
You will find our contact details conveniently located in the “contact us” tab of your online client dashboard.
FA
You can find our contact information in a few simple steps.
– log into your online client dashboard
– Click ‘Contact us’ – Here you will find our phone number, email address, and a live chat option.
You can update certain personal information through your one loner client dashboard. ** The log in link was emailed to you when you purchased your policy.
Once signed in, click on ‘personal information’ from the left hand menu.
From there you can update your email address, phone number, and password.
If you need to make additional changes, please contact our team of licensed representatives.
If you are looking to make changes to your policy, please reach out to our team of representatives for assistance.
You will find our contact details conveniently located in the “contact us” tab of your online client dashboard.
If you’ve forgotten your password, click the ‘forgot password’ button, then select ‘send me an email.’
Follow the instructions in the email to reset your password.
Please note the reset link will expire in 30 minutes, so it’s best to complete the process when you have time to do so.
QTo access your client dashboard, use the login link that was emailed to you when you purchased your policy. We recommend saving the link for future reference.
Once you are signed in, click the ‘details’ tab, then ‘Documents.’
After completing your policy purchase online, you will receive an email from us:
Click ‘Activate your dashboard’ within 24 hours to review your policy documents and manage your coverage and services.
** Please Note **
These payment details only apply if your policy number is in this format: E00********
If your policy number is this format: AF-***-**** please see Month-to-Month Tenant policy details.
————————————————————————————
If a payment was missed for a reason other than insufficient funds – such as a lost of stolen card – we will not attempt the payment again. You will need to make the payment manually.
If the payment was missed due to non sufficient funds, we will automatically try again in seven days. No action is needed unless the second attempt also fails. If that does happen, don’t worry – you’ll just need to make the manual payment.
** Please note that each time a payment is missed due to non sufficient funds, a $25 fee will be added to the following months payment.
You can make the manual payment in two ways:
Log into your client dashboard – Click “make payment.”
2. Call one of our representatives, who can assist you over the phone. Please note, you will need to provide the credit card details during the call.
From the dashboard click “contact us” for our phone number, email, and a live chat option.
After logging into your online client dashboard, you can update your payment details in a few simple steps.
Click the billing and payments tab on the left-hand side
Click the little pencil icon or the edit button to update your banking information.
From here you can also change the day your payments come out each month. Please note, it can take 1-2 business days to have the information updated. If you are changing the details close to the next draw date, the new information might not apply to the upcoming payment.
Please contact our team if you have any additional questions. We are always happy to help.
When you make a payment, it won’t show up in your online dashboard right away. The system updates overnight, so you’ll see it there the next day.
If you happen to make an extra payment by mistake, no worries—it will automatically be applied to your next month’s bill.
Example:
Say you pay for your home or auto policy on August 1st. You set up your account, check your dashboard, and don’t see the payment yet. Thinking it didn’t go through, you make another one. In this case, you’ll now have two payments applied. That just means you won’t be charged again until the third billing cycle (in this example, October).
If you have any questions or need help, feel free to reach out to our team anytime!
Let’s get you a quote!
