FAQ - Coronavirus Disease

Welcome to Duuo. We have received several questions recently about our insurance coverage, and more specifically how it relates to the Coronavirus disease (COVID-19). We’ve done our best to answer the most common questions below, but feel free to start a chat with us or send an email to info@duuo.ca 

When it comes to finding information about the Coronavirus, as well as best practices for staying safe and healthy, we suggest exploring the following resource:

Health Canada: Coronavirus disease (COVID-19) page

General
Event Insurance
Short-Term Rental
Rent-my-Stuff
Tenant
Will I be charged for cancelling my Duuo insurance policy?

No. In fact, Duuo has never charged cancellation fees! That’s part of how we try to do insurance differently. 

If you would like to cancel a policy, you are welcome to do that up until 11:59pm EST the day before your policy is set to begin. If you miss this deadline, please email us at info@duuo.ca and we will try our best to assist you. 

You will receive a full refund of your premium (cost). It may take up to a few days to receive your refund (depending on your credit card company).

Do you sell event cancellation insurance?

No. Duuo Event Insurance does not include coverage for event cancellation. However, if you choose to cancel your Event Insurance policy we will happily refund the full premium (cost).

If you would like to cancel a policy, you are welcome to do that up until 11:59pm EST the day before your policy is set to begin. If you miss this deadline, please email us at info@duuo.ca and we will try our best to assist you.

I have already purchased Duuo Event Insurance, does it cover me if my event has to be cancelled or I want to cancel my event?

Duuo Event Insurance does not include coverage or monetary compensation for event cancellation. However, if you would like to cancel your Event Insurance policy we will happily refund the full premium (cost).

If you would like to cancel a policy, you are welcome to do that up until 11:59pm EST the day before your policy is set to begin. If you miss this deadline, please email us at info@duuo.ca and we will try our best to assist you.

How do I cancel my Event Insurance policy?

An Event policy can only be cancelled if the day of the Event has not arrived. The latest a policy can be cancelled is 11:59pm EST the day prior to the Event date. If you miss this deadline, please email us at info@duuo.ca and we will try our best to assist you.   

To cancel, login to your Duuo Account and go to your Event dashboard. Click on the three white dots beside your Event. Click again on Delete to Cancel the Event. 

Please note that once the policy has been “deleted/cancelled”, the refund will be processed on our end immediately, to be credited to the credit card used for the transaction. 

Does Duuo Event Insurance cover me if my guests catch an illness at my event?

No. Duuo does not provide coverage for bodily injury or property damage that results from communicable diseases (such as COVID-19).

Does Duuo Short-Term Rental Insurance cover me if my guests cancel their stay?

While you are free to cancel your Duuo policy to receive a full refund, Duuo does not reimburse hosts for lost revenues. 

If you would like to cancel a policy, you are welcome to do that up until 11:59pm EST the day before your policy is set to begin. If you miss this deadline, please email us at info@duuo.ca and we will try our best to assist you.

How do I cancel my Short-Term Rental Insurance policy?

Policies may be deleted/cancelled up to 11:59pm EST of the day before your scheduled policy start date (the guest’s arrival date).If you miss this deadline, please email us at info@duuo.ca and we will try our best to assist you.  

You will receive a full refund of your premium (cost). It may take up to a few days to receive your refund (depending on your credit card company). 

How to cancel -> You can cancel your policy in one of two ways: 

  1. From the Stays Dashboard, select DELETE on the hamburger menu on the right. 
  2. From the Stays Dashboard, select VIEW STAY on the hamburger menu, and then the ‘Delete stay /policy’ button.
Does Duuo Short-Term Rental Insurance cover me if my guests catch an illness at my rental?

No. Duuo does not provide coverage for bodily injury or property damage that results from communicable diseases (such as COVID-19).

Am I covered if my “stuff” gets contaminated by the person who rented it from me?

No, Duuo Rent-my-Stuff Insurance does not provide coverage for replacing items in this situation.

Am I covered if my renter catches an illness from using my “stuff”?

No. Duuo Rent-my-Stuff Insurance only provides property damage coverage, not personal liability coverage

Does Duuo Tenant Insurance cover me if my guests catch an illness in my home?

No. Duuo does not provide coverage for bodily injury or property damage that results from communicable diseases (such as COVID-19).